Forgot Password

Enter your email address or username and we’ll send you instructions to reset your password.


Forgot Your Password?

OR

Password Not Working?

 

  1. On the log in page, directly below the Log In button, you’ll see “Forgot Your Password?” Click on that link
  2. On the following screen, you will be prompted to enter your username or email address. Your username is your first and last name properly capitalized and separated by a space (as in Jane Doe)  as you entered when you registered. Remember to use the email address that you used when you registered for the course.
  3. Watch for the email from Gillian Lee Smith Art School with information about resetting your password. You should receive the email within 5-10 minutes. Remember to check your spam and trash folders!

If you are still unable to login or access course content, please fill out the contact form at the bottom of the page. We will get back to you within 24 hours Monday through Friday. If you contact us during a weekend or holiday, please be patient as we will get back to you as soon as possible on the next business day. Please do not send multiple emails as this does not ensure faster service.

 

Having Trouble?

 

If you’re having a hard time logging in, don’t panic! Please check out the infographic image below and try the following:

 

  • Have you followed the instructions step by step as outlined in the Welcome Email?
  • Clear your cache, history and cookies on your device. If you are unsure how to do this, do a search on Google or another search page specifying your type of computer or device.
  • Do not copy and paste your username or password. Instead type it in carefully.
  • Double check that you are entering your username and password correctly. Both are case sensitive. Your username is your first and last name, capitalized and spaced appropriately. Refer to your Welcome Email if you are unsure what your username is.

 

If you are still unable to login or access course content, please fill out the contact form at the bottom of the page. We will get back to you within 24 hours Monday through Friday. If you contact us during a weekend or holiday, please be patient as we will get back to you as soon as possible on the next business day. Please do not send multiple emails as this does not ensure faster service.

Can’t Find the Course Content?

 

Please check out the infographic image below. It shows exactly how to access your course. Enjoy!

If you are still unable to login or access course content, please fill out the contact form at the bottom of the page. We will get back to you within 24 hours Monday through Friday. If you contact us during a weekend or holiday, please be patient as we will get back to you as soon as possible on the next business day. Please do not send multiple emails as this does not ensure faster service.

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