Help/FAQ | Gillian Lee Smith Art School Courses

Problem with your password?

On the log in page, directly below the Log In button, you’ll see “Forgot Your Password?” Click on that link
On the following screen, you will be prompted to enter your username or email address. Your username is your first and last name properly capitalized and separated by a space (as in Jane Doe) as you entered when you registered. Remember to use the email address that you used when you registered for the course.
Watch for the email from Gillian Lee Smith Art School with information about resetting your password. You should receive the email within 5-10 minutes. Remember to check your spam and trash folders!

If you are still unable to login or access course content, please fill out the contact form at the bottom of the page. We will get back to you within 24 hours Monday through Friday. If you contact us during a weekend or holiday, please be patient as we will get back to you as soon as possible on the next business day. Please do not send multiple emails as this does not ensure faster service.

Having Trouble?

If you’re having a hard time logging in, don’t panic! Please check out the infographic image below and try the following:

Have you followed the instructions step by step as outlined in the Welcome Email?
Clear your cache, history and cookies on your device. If you are unsure how to do this, do a search on Google or another search page specifying your type of computer.
Do not copy and paste your username or password. Instead type it in carefully.
Double check that you are entering your username and password correctly. Both are case sensitive. Refer to your Welcome Email if you are unsure what your username is.

If you find that you are missing courses or content that you previously accessed via this site, please follow the instructions below.

Login to Art School Dashboard
Click EDIT PROFILE
Navigate to ACCOUNT MANAGEMENT
In the NEW PASSWORD section, click GENERATE
Create New Password
In SESSIONS section, click LOG OUT EVERYWHERE ELSE
Click UPDATE PROFILE

If you find see a message that says “Please go back and complete the previous lesson” please follow the instructions below.

Scroll to the bottom of the first page of the course. (This may be an introductory page of instructions or the material list.)
At the bottom of the page, you will see a button labeled “Mark Complete.”
Click the button and move onto the next page of the course.
Continue clicking on the “Mark Complete” button on each page as you work through the course. This will grant you access to the following page.

Can’t Find the Course Content?

Please check out the infographic image below for instructions regarding how to access your course.

If you find that you are missing courses that you previously accessed via this site, please follow the instructions below.

Login to Art School Dashboard
Click EDIT PROFILE
Navigate to ACCOUNT MANAGEMENT
In the NEW PASSWORD section, click GENERATE
Create New Password
In SESSIONS section, click LOG OUT EVERYWHERE ELSE
Click UPDATE PROFILE

If you find that you are missing courses that you previously registered for, please contact me via the contact form. Be sure to send your name, email address and the courses you are missing. If your name or email address has changed since your registration, please include that information in your message. Please allow us 24 hours during the business week to research and respond to your request.

In the rare event that we do not have record of your previous purchase, you may be required to provide proof of purchase in order to access the course content.

Frequently Asked Questions

Why are class numbers limited for live courses?

Students in a live course have the opportunity to post their images to a private group for feedback and critique. I aim to be available to all students for the duration of the live course and give feedback as often as I can. This is only possible with a set number of students. A lot of learning happens within this group! Students learn as much from my comments on the work of others as they do on their own. It takes time for me to look at all of the images, answer questions and offer feedback.

How is course content delivered?

The course content is made available to you on a password-protected website via videos, reading and written assignments to encourage you to practice your own creativity. For live courses, you receive access to the content slowly over a series of weeks. For self-study courses, you receive access to all course content to work through at your own pace. For short courses, you receive the course content via downloadable PDFs and videos.

Upon purchasing the course, you will be sent a confirmation via email. You will then be sent the link to the classroom site and password. If you have registered for the course and have not heard anything within 24 hours, please check your spam and junk email folders. If you still have not received confirmation, please contact me at help@gillianleesmithartschool.com.

How long will I have access to course content?

Upon purchase, you will have lifetime access to all content (as long as the site can be maintained). Videos are downloadable to enable offline access and long-term study. To download a video, simply click on the URL link to open the video in a separate window directly on the Vimeo site. Below the video and to the right, you will see the download button. Simply click on the download button and select the location on your computer where you would like to save the video to commence the download.

Can I download the course videos and how do I download them?

Course videos are downloadable to enable offline access and long-term study. To download a video, simply click on the URL link to open the video in a separate window directly on the Vimeo site. Below the video and to the right, you will see the download button. Simply click on the download button and select the location on your computer where you would like to save the video to commence the download.

What do I require to access and participate in the course?

You will need a PC, laptop or tablet and a high-speed internet connection, although a tablet or other handheld device is discouraged for some courses and programmes. The videos are filmed in high definition (HD), although you can choose to switch this off and view them at a lower resolution. You may be able to use a mobile or tablet to view some of the course content but the course is rich in visuals and there is a fair amount of reading, so mobile devices may find it difficult to load all of the content. I cannot advise on particular technical resources you may have, so please be sure that you are able to access the type of equipment needed. Generally if you can watch YouTube videos or Vimeo videos and your computer or device loads content quickly and efficiently, then you should not have a problem.

Do I need to be online or access the course at particular times?

No! The beauty of the internet and the ecourse format is that no matter where you are in the world, you can follow along at your own pace, accessing the course content from anywhere at any time.

How do I connect with you as a tutor and the other students?

You will have the opportunity to access a private Facebook community page where you can connect with other students. If you register for a live course, I will be available to critique work and offer (gentle) constructive feedback for the duration of the course.

You may also connect with other students of each course by using a certain # and posting your images on Instagram. Specific information is included in the FAQ for each individual course.

Can I share/sell the artwork I make while taking your courses?

Of course you can! If you share your images, I would appreciate it if you could mention the course for those who might be interested in finding out more about it.

Can I share content, lessons, videos or images from the course site?

The short answer is no. I respectfully ask you not to share any content (videos, images or text) from this course to any site, website, Pinterest or in any of your own workshops. I put a huge amount of time and effort into each and every aspect of my teaching to keep it original and true to the work I do. Of course, you can always direct interested people to my art school site and my individual course offerings.

Should you require further clarification or have additional questions, please contact me using the form at the bottom of this page.

This all sounds great! Where do I sign up?

Hooray! I’m so excited to have you participate! Use the button below to be taken the page outlining which courses are currently available for registration.